Delete Your VYPΛ® Account

How to delete your account

One VYPΛ® account can be used with VYPΛ® Signage, VYPΛ® Host and VYPΛ® Advertise. Deleting your account removes it from the portal you registered with. Follow the steps for the portal you signed up for:

1. Sign in to your portal — app.vypa.co (Signage), host.vypa.co (Host) or advertise.vypa.co (Advertise) — or open the VYPΛ® app and sign in.
2. Open Profile from the sidebar (on Signage this is Account Settings).
3. Scroll to Delete Account.
4. Confirm when prompted. The deletion runs immediately and you are signed out.

Team members: only the account owner can delete an account. If you were invited to a venue or advertiser account as a team member, ask the owner to remove your access, or email us using the address below.

If you cannot sign in

If you have lost access to your account, email privacy@vypa.co from the address the account was registered with, with the subject “Delete my account”. We verify ownership before deleting anything, and we complete verified requests within 30 days.

What is deleted

Deleting your account permanently removes:

• Your user account, profile details and sign-in credentials
• Your venue, store or advertiser profile and its category, sector and location details
• Screens and devices registered to the account, and their pairing details
• Media you uploaded — images, video and audio — deleted from our database and from our cloud file storage
• Your playlists, schedules and layouts
• Your in-app notifications and saved preferences

This action cannot be undone. Once deleted, the data above cannot be recovered by you or by us.

What is kept, and for how long

Records of completed transactions are retained after deletion because we are required to keep them for tax, accounting and audit purposes, and because advertisers are entitled to a record of campaigns they paid for. These are retained for 7 years from the date of the transaction, after which they are deleted:

• Invoices, payments, payouts and earnings records
• Campaign booking and billing history
• Proof-of-play and play-log records for campaigns that ran on your screens

These retained records are kept only for the purposes above. Wherever a record does not need to identify you, it is disassociated from your personal details.

Deleting some data without deleting your account

You do not have to delete your whole account to remove content. You can delete individual media files, screens, playlists and schedules at any time from within your portal, and those deletions are permanent.

Contact

For any question about deletion or your data, contact VYPA Technologies Inc.:

• Email: privacy@vypa.co
• Phone: +1 (289) 556-3381

See also our Privacy Policy and Terms of Service.